Privacy Policy — 7cb Data Protection

7cb collects personal data through several channels: directly from you during account registration and verification, automatically through your use of the Platform, and occasionally from third-party payment processors and identity verification providers. The categories of data we collect are set out below.

1.1 Account Registration Data

When you create a 7cb account, we collect the following information that you provide voluntarily:

• Full legal name — as it appears on your government-issued identification document.
• Date of birth — to verify that you meet the minimum age requirement of 18 years.
• Residential address — including district, city, and postal code within Bangladesh.
• Contact mobile number — used for account verification, security alerts, and support communications.
• Email address — used for account notifications, promotional communications (where opted in), and support correspondence.
• Username and encrypted password — for account authentication purposes.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) compliance process, we may request and retain copies of the following documents:

• Government-issued photo identification (National Identity Card, passport, or driving licence).
• Proof of residential address (utility bill, bank statement, or official correspondence dated within 90 days).
• Proof of payment method ownership (screenshot or statement confirming mobile wallet or bank account belongs to the account holder).

1.3 Financial Transaction Data

We record all financial activity associated with your account, including deposit amounts, deposit timestamps, withdrawal requests, withdrawal confirmation records, payment method identifiers (e.g., the bKash or Nagad wallet number used, truncated for security), and bonus transaction history. Full payment credentials — such as complete wallet numbers or bank account numbers — are never stored on 7cb's servers; only tokenised or truncated identifiers are retained.

1.4 Platform Usage Data

When you access and use the Platform, we automatically collect certain technical and behavioural data:

• Device information: device type, operating system, browser type and version, screen resolution.
• Network information: IP address, approximate geographic location (country/city level), internet service provider name.
• Session data: login timestamps, session duration, pages visited, games launched, bet amounts placed, game outcomes recorded.
• Referral data: the URL or source from which you arrived at the Platform, if applicable.

1.5 Communications Data

Any messages you send to our support team via live chat or email, including the content of those messages, your contact details, and the timestamps of each exchange, are stored and associated with your account record. This data is used to resolve disputes, improve service quality, and maintain a complete audit trail of player-support interactions.

Data Category	Source	Purpose
Registration details	Provided by you	Account creation, identity verification
KYC documents	Provided by you	Age & identity compliance
Financial records	Platform & payment processors	Transaction processing, fraud prevention
Device & session data	Collected automatically	Security, analytics, service improvement
Support communications	Provided by you	Dispute resolution, service quality
Cookie & tracking data	Collected automatically	Session management, analytics

7cb processes your personal data only where we have a legitimate purpose for doing so. The primary purposes for which your data is used are set out below, along with the legal basis that justifies each type of processing.

2.1 Account Management and Service Delivery

We use your registration and account data to create and maintain your 7cb account, authenticate your identity at login, process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer), and deliver the gaming and betting services you have requested. This processing is necessary to perform the contract between you and 7cb.

2.2 Identity and Age Verification

We use your date of birth, KYC documents, and related personal data to verify that you are at least 18 years of age and that your identity matches the details provided during registration. This processing is required both to fulfil our contractual obligations to you and to comply with responsible gaming standards. 18+

2.3 Fraud Prevention and Security

Your device data, IP address, session logs, and financial transaction records are analysed by automated systems and reviewed by our compliance team to detect and prevent fraudulent activity, money laundering, multi-accounting, and other forms of platform abuse. This processing is necessary for the legitimate interests of 7cb and all genuine players who use the Platform.

2.4 Responsible Gaming Monitoring

We analyse your gameplay patterns, deposit frequency, session duration, and account activity to identify early indicators of problem gambling behaviour. Where such indicators are detected, our responsible gaming team may proactively reach out to offer support tools such as deposit limits, session limits, or self-exclusion. This processing reflects our genuine commitment to player welfare.

2.5 Customer Support

We use your contact details and communications history to respond to support enquiries, resolve disputes, and provide assistance with account or payment issues. Records of support interactions are retained to ensure consistency of service and to resolve any future disputes that may arise from the same issue.

2.6 Marketing Communications

Where you have opted in to receive promotional communications, we may use your email address and account profile to send you information about relevant bonuses, seasonal promotions (such as Eid offers, BPL season promotions, or T20 World Cup betting markets), and new game launches. You may withdraw your consent to receive marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to continue using the Platform.

The 7cb Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences between sessions, and to gather aggregate analytical data that helps us improve the user experience. This section explains what cookies are, which types we use, and how you can manage your cookie preferences.

3.1 What Are Cookies?

Cookies are small text files that a website places on your device when you visit it. They allow the website to recognise your device on subsequent visits and to recall information about your previous session. Cookies cannot execute programmes, carry viruses, or access other files on your device — they contain only the information that the website itself places into them.

3.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential cookies	Keep you logged in, maintain session state, enable secure payment flows	Session / up to 24 hours
Functional cookies	Remember your language preference, game display settings, responsible gaming tool selections	Up to 12 months
Analytics cookies	Collect aggregate data on page visits, game popularity, navigation paths to improve the Platform	Up to 12 months
Security cookies	Detect and prevent fraudulent logins, rate-limit automated requests, support fraud detection systems	Session / up to 30 days

3.3 Managing Cookies

You may adjust your browser settings to block or delete cookies at any time. Please note that disabling essential cookies will prevent you from logging into your account and may disrupt the core functionality of the Platform. Analytics and functional cookies may be disabled without affecting your ability to play — though some preferences may not be retained between sessions. Consult your browser's help documentation for instructions on managing cookie settings on your specific device.

7cb does not share your personal data with third parties except in the specific, limited circumstances described below. In every case where data is shared, we take steps to ensure that the recipient applies data protection standards equivalent to those described in this Policy.

4.1 Payment Processing Partners

To process your deposits and withdrawals, 7cb must share certain transaction data with the relevant payment provider — for example, your registered mobile number with bKash or Nagad, or your account details with Dutch-Bangla Bank, City Bank, or BRAC Bank. This data is shared only to the extent necessary to complete the financial transaction and is governed by the payment provider's own privacy and data security policies.

4.2 Game Content Providers

The games available on the 7cb Platform are supplied by licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch and play a game, certain session data (such as your anonymised player ID and bet amounts) is transmitted to the game provider's servers to render the game correctly and to record the outcome. Your full name, contact details, and financial information are not shared with game providers.

4.3 Identity Verification Providers

Where automated KYC verification is used, your identity documents and personal details may be processed by a contracted third-party identity verification service. All such providers are bound by strict data processing agreements and are prohibited from using your data for any purpose other than the verification task for which it was shared.

4.4 Legal and Regulatory Disclosure

7cb may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other governmental bodies where required to do so by applicable law, court order, or regulatory obligation. In such cases, 7cb will disclose only the minimum data necessary to comply with the legal requirement and will, where legally permissible, notify the affected account holder of any such disclosure.

7cb retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal and compliance obligations. The retention periods we apply to each category of data are set out below.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	Legal compliance, dispute resolution
KYC documents	Duration of account + 5 years post-closure	Anti-money laundering obligations
Financial transaction records	7 years from transaction date	Financial record-keeping requirements
Game activity logs	3 years from activity date	Dispute resolution, fraud detection
Support communications	3 years from last interaction	Service continuity, dispute resolution
Analytics & session logs	13 months on a rolling basis	Platform improvement, security monitoring
Marketing consent records	Until consent is withdrawn + 3 years	Proof of consent compliance

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregate data (for example, platform-wide betting statistics with no individual identifiers) may be retained indefinitely for internal analytical purposes.

If you request account closure, we will cease processing your data for marketing and service-delivery purposes with immediate effect. However, transaction records and KYC data will be retained for the periods stated above to fulfil our legal obligations, even after account closure.

7cb employs a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. The key security measures we maintain are described below.

6.1 Encryption

All data transmitted between your device and the 7cb Platform is encrypted using 256-bit SSL (Secure Sockets Layer) / TLS (Transport Layer Security) protocols. This means that any data you send to or receive from the Platform — including login credentials, payment details, and personal information — cannot be intercepted and read by a third party in transit.

Sensitive data stored within our systems — including passwords and payment identifiers — is encrypted at rest using industry-standard encryption algorithms. Passwords are hashed using a salted one-way hashing function, meaning that even 7cb staff cannot view your password in plain text.

6.2 Access Controls

Access to personal data held by 7cb is restricted on a strict need-to-know basis. Only staff members whose role requires access to specific categories of data — for example, the compliance team for KYC documents, or the finance team for transaction records — are granted the relevant access permissions. All staff with access to personal data are bound by confidentiality obligations and undergo regular data security training.

6.3 Infrastructure Security

The Platform's servers are hosted in secure data centres with physical access controls, redundant power supplies, and continuous environmental monitoring. Network-level security measures including firewalls, intrusion detection systems, and DDoS mitigation are in place at all times. Security configurations are reviewed and updated regularly in response to emerging threats.

6.4 Breach Response

In the event of a personal data breach that poses a risk to affected individuals, 7cb will notify impacted players via their registered email address without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps taken or planned by 7cb to address the breach and mitigate its impact.

As a player on the 7cb Platform, you hold specific rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact us in writing at [email protected] with the subject line "Privacy Rights Request". We will respond within 14 business days of receiving a valid request.

7.1 Right of Access

You have the right to request a copy of all personal data that 7cb holds about you, along with information about how that data is being used. This is sometimes called a Subject Access Request (SAR). We will provide this information free of charge in a structured, commonly used format. We may ask you to verify your identity before processing the request.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. For standard account details (such as contact number or email address), you may also update these directly from your account settings page.

7.3 Right to Erasure

You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that this right is not absolute — we may be required to retain certain data to comply with legal obligations (such as financial record-keeping) even after you request deletion.

7.4 Right to Restrict Processing

In certain circumstances, you may request that we temporarily suspend the processing of your personal data — for example, while the accuracy of data you have contested is being verified. During a restriction, we may still store your data but will not actively process it for service or analytical purposes.

7.5 Right to Data Portability

Where processing is carried out by automated means and based on your consent or the performance of a contract, you have the right to receive a copy of your personal data in a structured, machine-readable format, and to request that this data be transferred directly to another service provider where technically feasible.

7.6 Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. To stop receiving promotional communications from 7cb, simply send an email to [email protected] with the subject line "Unsubscribe from Marketing". Your request will be actioned within 2 business days.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 7cb handles your personal data, please contact our data protection team directly. All privacy-related communications are handled with strict confidentiality by designated staff.

Contact method: Email only — [email protected] (subject line: "Privacy Enquiry"). Please note that this email address is provided as plain text and is not a clickable link; copy the address into your email client to send a message.

Response time: 7cb aims to respond to all privacy-related enquiries within 2 business hours during 09:00–21:00 BST (Bangladesh Standard Time, UTC+6), 7 days a week. For formal data rights requests (Section 7), the response window is 14 business days from the date of receipt of a valid, verified request.

8.1 Changes to This Policy

7cb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the services we provide. When material changes are made, we will update the "Effective Date" shown at the top of this document and, where the changes are significant, notify registered players via their registered email address.

Continued use of the Platform after a revised Policy has been published constitutes acceptance of the updated terms. We encourage you to review this page periodically — particularly before making a deposit or engaging with a new feature on the Platform — to stay informed about how your data is protected.

8.2 Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable to 7cb's operating jurisdiction. Any disputes arising under this Policy that cannot be resolved through direct communication with our support team will be subject to the dispute resolution provisions set out in the 7cb Terms & Conditions.